Shipping policy
Thank you for shopping at VivaEzy. Below, we explain everything related to the shipping of your order:
- Preparation times:
We process all orders within 2 to 4 business days after purchase confirmation.
We do not ship or deliver on weekends or holidays.
Note: During peak periods (sales, holidays, new product launches), processing may take a little longer. We will notify you if there are any significant delays.
Estimated shipping times (after processing):
- Spain: 7 to 12 business days
- United States: 8 to 15 business days
- United Kingdom: 5 to 13 business days
- Canada: 10 to 15 business days
- Sweden: 8 to 15 business days
- Belgium: 8 to 15 business days
- Switzerland: 10 to 12 business days
- Poland: 8 to 15 business days
- Russia: 15 to 25 business days
- Italy: 10 to 12 business days
- France: 8 to 13 business days
- Germany: 5 to 13 business days
- New Zealand: 8 to 17 business days
- Australia: 8 to 17 business days
Please note that delivery times may vary due to external factors such as customs, logistics, or holidays in your country.
If you have any questions about your order, you can contact us at any time. We are here to help.
2. Shipping Costs
Shipping costs will be calculated and displayed before you finalize your purchase.
We sometimes offer free shipping depending on active promotions or the total amount in your cart.
3. Tracking Information
Once your order has shipped, you will receive an email with your tracking number so you can check the shipping status at any time.
4. Taxes and Duties
International orders may be subject to customs duties, taxes, or fees according to the regulations of the destination country.
These charges are not included in the product price or shipping cost and are the customer's responsibility.
5. Shipping Issues
If your order has not arrived within the estimated timeframe or you have any delivery issues, please email us at infovivaezy@gmail.com with your order number.
We will assist you as soon as possible.